Glossary: planning, routine and focus terms explained

Inbox zero

What it means

Inbox zero is an approach to email coined by Merlin Mann. The real goal is not a permanently empty inbox but spending as little attention on it as possible. Each message gets one decision, to delete, archive, reply quickly, pass on or turn into a task, so the inbox stops acting as a second, messy to-do list.

How to use it

Process email in two or three fixed sessions a day rather than all day long. Anything that needs real work goes into your plan with a time, and the email gets archived. Unsubscribe from anything you never read.

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